An official Facebook account has recently been published, through which it will be possible to contact for all problems related to the wallet. If you have lost access to your Cloud Token account, do not know how to restore it, the wallet on your phone does not work, or write other questions to your Facebook page.

Cloud Token support on Facebook

https://www.facebook.com/cloud.token.1422

There is no information yet on the request processing time, most likely the answer will be available within one to two days.